Customer Self Care NEW NSG Switch Provisioning option: Customer Self Care Now your customers can select and automatically provision their own telephone features on demand, around the clock! Our Service Automation Master (SAM) provisioning package has a new add-on module, SAM Self-Care (SSC). This provides your customers with the capability to maintain their own telephone features from your company’s existing web site. Adding new calling features and more revenue for you could be only a few clicks away and directly in the hands of your customers whenever they want it. NSG provides you with customizable web pages which you can seamlessly incorporate into your own existing company web presence. You can configure much of the content displayed on the new Self-Care web pages yourself via behind-the-scenes maintenance options. Your customers then view these web pages as an extension of your existing web site. Some of the highlights of this new SSC add-on module are: Customers can add and optionally remove calling features subject to your specifications Automated account registration – a customer can sign up and immediately begin using it Password protected user login verification once registered NSG can customize your SSC beyond the module’s capabilities as your company needs dictate Secure internet connections are used between your customer and SSC, and SSC and SAM Restrictions can be defined as to the type of customer accounts allowed to use these web pages. Transaction logs are kept detailing all aspects of activity, in addition to the standard SAM logs. You may provide bundled options or discounted feature packages which customers can easily select. Customers have the ability to review the current calling features on each phone number under a common account. Various automated email notifications are sent to both your SSC customer and business office. Your customers will come to expect this type of service from their telephone companies. It's up to you to meet that expectation! Top of Page